Registration for Terminal 2 Trials is now closed

Frequently asked questions (FAQ's)

Terminal 2 Volunteering:

What trial dates are availabe?

We currently have spaces for our end-to-end trial on 30th April. We do have a trial on the 17th May but it is currently fully booked.

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What will I be doing during the trial?

As a volunteer, you get to see and experience Terminal 2 before any other members of the travelling public. You will spend the day helping us test our processes and facilities by playing the part of a passenger for the trial. In some trials you will be repeating the same step several times - for example when we trial the check-in operation.

In other trials you will experience the entire arrivals, departures and connections journey a passenger would go through. This will be explained in detail on the day before the start of the trial.

We need to make these trials as realistic as possible so you will also be given a 'passenger profile' so you know exactly what to expect.

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Who can volunteer?

Anyone who has a valid passport or EU ID Card can volunteer to take part in our trials and we are looking for a broad mix of volunteers from frequent flyers to airport novices to take part in our trials. So, please feel free to let your family and friends know about the proving trials and ask them to register.

Please note: If you are under 18 years of age, you are welcome to take part but you will need to be accompanied by an adult who is also registered to take part in the trial.

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Will I be able to make a group booking?

Yes you will as long as all the people in your group are registered as a Terminal 2 volunteer and have a volunteer number. Before booking for a trial, if you want to book as a group, make sure you have a note of everyone's volunteer number in your group. After booking yourself on the trial you would like to attend, simply enter the initials and volunteer number of every member in your group who would like to participate in the trial and they will automatically be booked onto it.

Please note: Volunteers will not be able to take part in the trial unless they have registered as a Terminal 2 volunteer and booked to attend the specific trial.

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How do I find my Volunteer number?

Please log on to your T2 volunteer account and access the 'My details section'. Your volunteer number is contained on this page. Please note that it can take between five and seven working days for you to be issued with a volunteer number after initally registering. You will recieve an email once your volunteer number has been issued.

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Will I get paid?

This is a volunteering role which does not involve monetary compensation. You will be given a Terminal 2 'thank you' gift and be entered into a prize draw to win a pair of airline tickets. Further opportunities to enter additional prize draws and competitions may become available closer to the day.

Please note that trial volunteer participation must be in your own time.

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Will parking be available?

Parking is provided at the registration venue but at a limited capacity. If you are booked on to attend a trial, you will be contacted about your travel arrangements closer to the day. We encourage volunteers to use public transport wherever possible.

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How do I book on for a trial?

Once you have been issued with a volunteer number, simply log on to your volunteer account. Once logged in, you will see a purple tab on the right hand side called 'book a trial.' Click on this, and you will be able to book on any trials that are available.

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How will I know where to report on the day of the trial?

Your joining instructions will contain these details.

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How long will the trial last?

All trials are different and so times will vary. You will receive trial details when you book and as part of your trial joining instructions.

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What do I need to bring with me on the day of the trial?

You must bring either a valid passport or EU National Identity card on the day to take part in the trial. If you do not bring this with you on the day, you will not be allowed to take part. Your trial joining instructions will contain all the details. Please do not bring your own luggage as we provide test bags.

To participate in trials taking place from March 2014 you will require a valid passport or an EU National Identity card and must have entered your details into the registration database.

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What should I do if I can no longer attend a trial?

After booking, if you realise you are no longer able to attend a trial please log onto the website as soon as possible and cancel your booking. Cancelling your booking will allow other waiting volunteers to take part in the trial. If you realise that you can not attend a trial 24 hours before the trial is due to take place, please let us know by emailing us at t2trials@heathrow.com

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What happens if a trial is cancelled?

If a trial is cancelled we will send you a SMS text however we will always send you notification through the volunteer website; so please make sure you log in regularly.

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Will I be allowed to take photographs inside the Terminal?

We want to save the big moment of opening, so please don't spoil the surprise for the wider public by taking photographs.

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Can I bring a friend or relative with me?

We want you to encourage your family and friends to volunteer; however only those who have been registered as volunteers and have a volunteer number will be able to book for trials. Please note: On the day of the trial, you must be able to present either your valid passport or EU ID Card.

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Will any food or drinks be provided during the trial?

To keep you going we will be providing free refreshments along the way.

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What happens at the end of the trial?

When the trial has finished you will be taken back to your registration venue. Before you go home, you will receive a final briefing and a T2 gift to thank you for participating in the trial.

We will also be asking you for your feedback at the end of the trial, how well you felt the trial was organised and also any specific observations or feedback you would like to give us as to your experience of the Terminal facility, processes or systems. This feedback is critical in helping us improve the overall passenger experience prior to the Terminal opening in 2014.

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Who do I speak to if I have more questions?

If you have any further questions please contact us.

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How can I find out what's happening on the Terminal 2 project?

Once you have registered and been approved as a volunteer, you will receive regular updates through the volunteers website. You'll l be able to look at the latest Terminal 2 photographs, download interactive worksheets and even enter a competition or two.

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I am registered as a volunteer but don't seem to be booked on any trials. How do I obtain a space on a trial?

Registering to be a volunteer for the T2 trials does not mean that you are automatically booked on trials. Once you have registered and have received your volunteer number via an email, keep checking your account to view dates for upcoming trials, and if there are spaces available, there will be links for you to book. Also keep an eye on your emails as we will email you to invite you to book for trials when bookings open.

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I'm having problems resetting my password. What do I do?

If you are having issues resetting your password, hover your mouse over the link which reads 'click here to reset your password.' Some options will appear next to your mouse on the screen. One of these options will be 'copy hyperlink'. Click this option, then go to your internet browser window. Click your mouse where the URL would be, and then right click 'paste' into this address bar. Press enter. A page should appear which allows you to reset your password.

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How do I register and book friends and family without an email address?

Once you have registered and set up your password, you need to log into the T2 area. Once logged in, you will see a contents area on the left hand side of the page. One of the links within this is 'family and friends'. Follow this link to enter the family and friends registration page. This is where you will be able to add the details and register family and friends who do not have an email address.

Once your friends and family have been registered and approved as volunteers you can book them onto available trial by clicking on the 'Book a trial' link on the contents list in the logged in area. You will then be able to choose the friend or family member and the trial you would like to book onto from the available list.

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Will I be reimbursed for my travel expenses?

Unfortunately we cannot reimburse volunteer's travel expenses, but refreshments are provided throughout the day and a goody pack is given out at the end of the trial.

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Can I bring family members/friends with me to the trials or do they have to be registered volunteers?

Everyone wishing to attend a trial, whatever their age, has to be a registered volunteer on our system and be booked on to attend a trial.

Please note: Registration is currently closed to any new people wishing to volunteer.

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