Heathrow Volunteers privacy notice

Last updated: February 2013

How we use your information

This privacy notice tells you what to expect when Heathrow collects personal information in relation to the Heathrow Volunteer programme. Heathrow takes its obligations with regard to your personal information seriously. This privacy notice applies to information we collect about:

We will only use your information in order to deliver, operate and manage the Heathrow volunteer programme. We use some carefully selected third parties to help us deliver the Heathrow Volunteer programme but they are only allowed to use your personal information for these purposes. Specifically we will share your personal information with a third party to check your suitability to become a Heathrow volunteer.

We will keep your personal information in line with our retention policy which ensures that we keep your details for no longer than is necessary. Your information will be retained in a secure environment and access to it will be restricted according to the 'need to know' principle.

Access to personal information

Individuals can find out if we hold any personal information by making a 'subject access request' under the Data Protection Act 1998. If we do hold information about you we will:

To make a request to Heathrow for any personal information we may hold you need to put a request in writing using the contact details at the end of this notice. If we do hold information about you, you can ask us to correct any mistakes by contacting us using the contact details provided.

Complaints and queries

Heathrow tries to meet the highest standards when collecting and using personal information. For this reason we take any complaints we receive about this seriously. We encourage people to bring it to our attention if they think our collection or use of personal information is unfair, misleading or inappropriate.

Disclosure of personal information

In the majority of cases we will not disclose your personal information to others unless we have previously informed you of this or in some cases gained your consent. However there will be circumstances where we may disclose your personal information without your consent e.g. where we are required by law to disclose information or where the information is required to prevent or detect a crime. In the case of all disclosures we will always ensure the disclosure is legitimate and proportionate for the purpose.

Privacy & Cookies

What are cookies?

Cookies are small text files which are stored on your computer when you visit certain web pages. At Heathrow we use cookies to understand how our sites are used which helps us to improve your overall online experience. Some of the cookies we use are necessary for some of our sites to work whilst other cookies are used to provide tailored advertising by trusted third parties. The cookies we and our third parties place on your computer do not collect personally identifiable information like your name, address or payment details. To find out more about cookies, visit www.aboutcookies.org

The privacy of your information is important to us and so we want to keep you well informed about cookies. We shall continue to work on initiatives in relation to recent cookie legislation to ensure you have the best experience when visiting our websites.

The different types of cookies we use

Heathrow use the following categories of cookies on our websites:

Strictly necessary - These cookies are essential for certain features of our websites to work for example when you make payments for car parking. These cookies do not record identifiable personal information and we do not need your consent to place these cookies on your device. Without these cookies some services you have asked for cannot be provided.

Performance - These cookies are used to collect anonymous information about how you use our websites. This information is used to help us improve our websites and understand how effective our adverts are. In some case we use trusted third parties to collect this information for us but they only use the information for the purposes explained. By using our websites, you agree that we can place these types of cookies on your device.

Functionality - These cookies are used to provide services or remember settings to enhance your visit for example text size or other preferences. The information these cookies collect is anonymous and does not enable us to track your browsing activity on other websites. By using our websites, you agree that we can place these types of cookies on your device.

Targeting and Advertising - These cookies are used by trusted third parties to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. Information contained in these cookies is anonymous and doesn't contain your personal information. To find out more about cookies used for targeting and advertising follow www.youronlinechoices.com and www.networkadvertising.org or contact us at website_feedback@baa.com for further information about the trusted third parties we use.

Managing cookies

If you'd prefer to restrict, block or delete cookies from Heathrow and our third party advertisers, or any other website, you can use your browser to do this. Each browser is different, so check the 'Help' menu of your particular browser to learn how to change your cookie preferences. If you choose to disable all cookies we cannot guarantee the performance of our websites and some features may not work as expected.

Links to other websites

This privacy notice does not cover the links within this site linking to other websites.  We encourage you to read the privacy statements on the other websites you visit.

Changes to this privacy notice

We keep our privacy notice under regular review and we will place any updates on this webpage.  At the start of this privacy notice we will tell you when it was last updated.

How to contact us

Data Protection Manager
Heathrow Airport Limited
The Compass Centre
Nelson Road
Hounslow
Middlesex
TW6 2GW

This privacy notice does not provide exhaustive detail of all aspects of Heathrow's collection and use of personal information. However, we are happy to provide any additional information or explanation needed. Any requests for this should be sent to the contact address above.